Comprehensive terms governing Managed Services, Cloud Solutions, and Hosting.
This Agreement governs the purchase and use of all Managed IT Services, Microsoft Cloud Solutions, and Hosting services provided by Swift Computing. By activating an account, you agree to these terms.
1.1. Service Scope: We provide proactive monitoring, maintenance, and IT support as defined in your specific SLA. Services are provided remotely unless onsite support is explicitly contracted.
1.2. Access Requirements: You agree to provide Us with administrative access to your environment (on-premise or cloud) to perform maintenance and security updates.
1.3. Third-Party Vendor Dependency: You acknowledge that Our ability to provide services is dependent on third-party vendors (e.g., ISPs, Microsoft). We are not liable for outages caused by these providers.
2.1. Licensing: Use of Microsoft 365 or Azure is subject to the Microsoft Customer Agreement. You authorize Us to manage licenses on your behalf.
2.2. Azure Billing: Azure resource consumption is billed monthly in arrears based on usage. You are responsible for all consumption costs, including those resulting from compromised credentials if you fail to implement MFA as recommended.
2.3. Shared Responsibility: While Microsoft secures the infrastructure, You are responsible for data governance, user permissions, and identity security within your tenant.
3.1. Server Usage: Our Linux hosting environments are shared. You may not use the server for intensive tasks (e.g., crypto mining, mass mailing) that degrade performance for other users.
3.2. Email Policy: We enforce a strict Anti-Spam policy. Accounts found sending unsolicited bulk email via our SMTP servers will be terminated immediately without refund.
3.3. Content Integrity: You are responsible for keeping your website CMS (e.g., WordPress) updated. Swift Computing is not liable for data loss due to site vulnerabilities or unpatched plugins.
4.1. Billing: Subscriptions are billed in advance. Managed Services and Azure consumption are billed as per the invoice cycle. A 10% late fee applies to all overdue accounts.
4.2. Termination: Managed Service contracts require a 30-day written notice for termination. Upon termination, We will provide a standard offboarding procedure; advanced data migration to new providers is billable at our standard hourly rate.
5.1. Uptime: We offer a 99.7% network uptime guarantee, excluding scheduled maintenance or force majeure.
5.2. Power Instability: While our data centers utilize UPS and Generators, we cannot guarantee service availability if local infrastructure or 3rd party providers (Eskom/ISPs) experience prolonged failure during high-stage loadshedding.
Questions regarding your SLA?
Contact your Account Manager at support@swiftcomputing.co.za